1. Eligibility for Refunds: To be eligible for a refund, the item must be unused, in its original condition, and returned within [X] days of purchase. Customized or personalized items are not eligible for refunds unless they arrive damaged or defective.
2. Return Process: To initiate a return, please contact our customer support team at [contact email] to receive a Return Merchandise Authorization (RMA) number. Include the RMA number on the outside of the package when returning the item.
3. Refund Processing: Once the returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within [X] business days.
4. Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a damaged or defective item.